If you are sending your order to a New Zealand address and your order is over $100 (after any discounts are applied) you will receive free shipping for the order.
Any items on this website that state Free Shipping / Free Postage & Packaging only apply to deliveries to New Zealand addresses.
Please allow up to 5 working days and rural areas may take longer.
Overseas deliveries may take up to 2 weeks for delivery depending on the country.
During busy periods such as Christmas or when our monthly newsletter goes out there may be extra delays, please don't hesitate to call us if you are concerned or would like an urgent delivery.
For more information please read our terms and conditions.
You automatically become a club member after your first purchase from us. If you pay online with your credit card and the payment is sucessful you will be added once your payment is confirmed which is pretty much straight away. If you make your payment by cheque or direct credit you will be added as a Club Member once your payment has been cleared.
Products flagged with this sticker are products that have special prices when you enter a Promo Code at the checkout screen.
The price shown with these products is the full retail price and the "Promo Code" price will show in the checkout screen once you have entered a "valid Promo Code".
If you have a PROMO CODE or an eVOUCHER and wish to use it on an order you can do this at the Checkout screen.
Once you are at the checkout screen scroll down under the list of items in your cart and enter the PROMO CODE or eVOUCHER into the field supplied.
Please Note: Some PROMO CODES and eVOUCHERS are only specific to certain products and some are only available to Club Members.
If you are unsure please feel free to contact us.
To change the quantity of an item in your shopping cart please follow these instructions:
To remove an item from your shopping cart follow these instructions:
Things to check.
If you see a message in a product description that says "No further discounts are applied to this product", this means that any other discounts, such as a Club Member discount, are not available for this product.
When you log in you will see a small Club Member icon next to "My Account" link just under the main menu. When you go to the My Account screen you will see the larger club member icon:
You can store delivery addresses as you make a purchase and if you need to update a delivery address you can do this during the checkout procedure which also give you to the option to save the updates you make to a delivery address.
If you would like to order over 10 items to ship overseas please contact first so we can find the best freight price for your products. Contact Silberhorn about Bulk Shipping Prices »