FREE shipping within N.Z. on all orders over $100 - Same day dispatch if ordered is placed before 2pm

Terms and Conditions

Silberhorn’s online store is a secure environment with an SSL certificate for protecting credit card transactions. We use Payment Express to process all credit card payments please refer to their privacy policy www.paymentexpress.com/privacy-policy for more information.

Our  website is accessible 24 hours a day, seven days a week except during public holidays where there may be delays.  If you have queries please contact us.

By using this website you indicate that you understand our terms and conditions and have agreed to them.

Returns

See our Returns, Refunds and Cancellations page.

Cancelled Orders

See our Returns, Refunds and Cancellations page.

Delivery in New Zealand

Parcels are sent with NZ Couriers with a track and trace service. Signatures are not required on these parcels.  Signature required is not available for RD and P O Box addresses.  If you require a signature required delivery please advise.

Delivery time is usually overnight on business days but please allow an extra couple of days for rural areas.

In the event your parcel does not arrive within 5 business days of placing the order, please notify us.

Neither NZ Couriers or Silberhorn are liable for parcels that are stolen, damaged or lost after an item has been delivered.

International Orders

There are two options available for shipping your goods overseas:

Option 1: Track and Trace service with signature required delivery.

Option 2: International Air, no track and trace service or signature required is available with this option.

All international deliveries are sent using option 1, if for some reason you would prefer Option 2 please make a note on your order form, however using this service your parcel will be sent at your own risk if it goes astray in transit.

Overseas deliveries may take up to 2 weeks for delivery depending on the country.

All international orders will be billed in New Zealand dollars and New Zealand gst will not be charged on these items provided they are sent direct to an overseas destination.

If your order does not arrive within 2 weeks please contact us. 

Customs

We will not be held responsible for delays due to customs intervention and will not reimburse if parcels are seized by customs or charges are incurred to clear the goods.  

All products sold are legally available for over the counter sale in New Zealand.

Delivery Times During Busy Periods

During busy periods such as Christmas or when our monthly newsletter goes out there may be extra delays, please don't hesitate to call us if you are concerned or would like an urgent delivery.

Your Privacy

To keep you informed we will retain your name and address on file to send further catalogues.  If you do not wish to receive these please advise us.  We take the privacy of our customers seriously and will never sell or distribute your personal data to a third party

DVD Returns

Restrictions and exceptions resulting from New Zealand Copyright laws mean a refund or exchange on a DVD is only available if the product is defective.