Returns, Refunds & Cancellations

Returns

If you are unhappy with your purchase you may return the unopened product to us for a full refund or replacement within 3 months of receiving your purchase. We do not refund opened product so choose carefully and when ordering please specifiy if you have food allergies or are taking medication that may interact with supplements so we can assist you in choosing the product that is right for you.

Please allow at least 14 days for the  refund to be actioned after receiving the product back into our premises. 

If you have queries please contact us.

Cancelled Orders

If you cancel your order before it has been shipped Silberhorn will refund your order in full.

If you cancel your order after it has been shipped, the cancellation will be treated as a return. Orders refused at delivery will not be refunded.

If you receive your parcel and the goods are damaged inside you must notify us within 48 hours of receiving the order.  Silberhorn will advise you how to return the goods to us and a replacement will be sent as soon as possible once we have received the damaged goods.

Shipping Fees are not refundable.

We will process your refund once your goods are received back at Silberhorn.  Once your refund has been processed you will receive an email as confirmation.  If you have paid by cheque or money order, a cheque will be issued to you within seven to fourteen business days from the date your parcel was received.

If you have queries please contact us.